FAQ

Last updated: September 23, 2026

This page explains the practices followed by this individual storefront.

When should an order arrive?

Preparation generally takes 1–2 business days and estimated transit after dispatch is 4–6 business days. See the Shipping Policy for details.

May an unused non-defective item be returned?

Yes, when it remains new, unused and otherwise eligible. Defective items and exchanges are also covered. Start within 30 calendar days after delivery and follow the Refund Policy.

Is return postage supplied?

An eligible approved mailed return uses the free prepaid label placed in the original parcel. Contact support if it is not present. There is no restocking fee.

How quickly is a refund started?

An approved refund is processed and initiated to the original payment method within 10 days; later financial-provider posting time is separate.

Where can I ask another question?

Use the Payment Policy or Privacy Policy for those subjects, or reach the store through Contact Us.